FAQ

Here are the answers to our most frequently asked questions:

Q: Are they made from actual mirror?

A: Yes, the silver mirror looks exactly like a bathroom mirror. When you look at it you see an exact reflection of yourself. The colored mirrors are the same just tinted. The black and white are very glossy, but not mirror.

Q: Are they made of glass?

A: No, its acrylic, also known as Plexiglass. The mirror license plates you see on cars in your town are all made from this material. Actual glass is not suitable for a license plate.

Q: Can I get other colors? Can you match my logo's colors?

A: Unfortunately no. Acrylic mirror is only manufactured in certain colors. We stock the most popular colors only.

Q: Will the Blue (or Red or Green) background color match my car?

A: Probably not. The Black, White and Silver usually do though.

Q: I want the Navy Blue inlaid into black. Will that look OK?

A: It will look OK in the sun, but in dimmer lights the Navy Blue looks black, so might not show well. The Red Mirror and Purple Mirror are similar, but not as much so.

Q: Can I get a tracking number for my order?

A: Yes! Tracking numbers are automatically emailed to you when your order ships..

Q: You sent a Paypal invoice for a custom order, but I do not have Paypal. How else can I pay?

A: The PayPal invoice can be paid with almost any Credit Card.

Q: I can't log in. What should I do?

A: Click the Forgot your Password? link on the log in page. This will reset your password and send it to the email address on file. Copy and paste the password from your email to the login password box. If this does not work, please send us an email.

Q: May I pay by Check?

A: We accept eChecks through PayPal only.

Q: I live close by. Can I pick up my order?

A: Sorry, we do not allow local pickup.

Q: Oh No! I clicked the Confirm button more than once and got charged twice!

A: No worries! We will cancel and refund the duplicate order. If you have not received a refund in 1-2 business days, please send us an email. Include your name and order number(s) if you have it.

Q: I do not like to use my credit card online. Can I call in my number?

A: Yes, but we are going to use the card online to complete the sale. It's the only way to get it done. All of our sites are protected by 256 bit encryption. The CC numbers are transferred to the credit cared processing company and not stored in our system.

Q: It's been 7 business days and my order still isn't here.

A: You should have seen it by now. If you live in an apartment, check with your leasing office. Sometimes the carrier will leave packages there. Also watch for a small yellow slip that indicates your package could not be delivered, and must be picked up at the Post Office. Otherwise, send us an email and we'll track it.

Q: I placed an order but didn't get a Welcome email or an Order Confirmation email.

A: This is almost always a typo in the email address assigned to your account. Please let us know by sending an email to sales@rockinplates.com. Also check your spam (junk) email.

Q: The holes in my plate don't line up with the holes on my car. What's up?

A: Our plates are the standard size and hole spacing for the US and Canada. The automotive dealer, rather than the factory, install the front plates. Sometimes they drill the holes off center. You can compare our plate to the state plate on the rear of the car to be sure. The only solution is to re-drill the mounting holes on the vehicle.

Q: My plate arrived but its broken (or cracked)! What should I do?

A: Please send an email to sales@RockinPlates.com. We'll take care of it.

Q: Do you accept Purchase Orders?

A: We only accept credit cards or PayPal.

Q: What is the difference between Inlaid and 3D license plates?

A: Inlaid plates are two layers thick, about 3/16�. The design is inlaid into the plate flush. A 3D plate is one layer thick, about 1/8�. The design is raised off the license plate by another 1/8�. The inlaid plates are stronger and generally considered much nicer. Special orders (company logos, etc) are inlaid only.

Q: Can I get a custom 3D style license plate?

A: Generally no, we only customize the inlaid license plates.

Q: Can I order a "House Divided" style license plate?

A: Sorry we don't do any plates that require a split two-color background.

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Email: sales@rockinplates.com

Phone: 888-312-0220

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